Customer Service


Shipping & Delivery*

Australian Deliveries
Any orders can be picked up free of charge from My Posh Box at 337 Rocky Point Road, Sans Souci NSW.
Books, Gifts, Home Decor, Lighting & Soft Furnishings (exludes Furniture & Gift Certificates)
A fixed cost of $15 is payable for deliveries of up to 5kg to any Australian address using Australia Post's regular service or an approved Courier service.
For over 5kg OR where postage is over $25 the customer will be notified that extra postage is payable before the order is processed. The extra postage will be separately invoiced.
Furniture
A fixed cost of $70 is payable for deliveries (regardless of weight) to any physical Australian address where furniture is being delivered directly from the warehouse. If the delivery fee is lower by more than $10 we will refund it.
For furniture deliveries from our boutique in Sydney (ex-display pieces) a separate delivery fee quote will be provided. 
Furniture can not be shipped to an international address.  
Gift Certificates are sent free
International Deliveries
International deliveries are only allowed on items purchased from our Gifts and Home Decor categories. Furniture can not be shipped to an international address.
A fixed cost of $75 is payable for deliveries to allowed international** destinations using Australia Post and their delivery network. This is a basic postage cost and excludes insurance and other delivery costs. We automatically add insurance on breakable items (such as glass, porcelain, ceramics, mirror) and will invoice you separately via Paypal and we highly recommend it on all other packages going to international destinations. If you wish to get an estimated insurance cost please email us before submitting your order.
If the shipping cost is over $75 the customer will be notified and invoiced of the excess postage. A refund will be processed if the shipping charge is under $75.
Dispatch
My Posh Box uses Australia Post or an approved courier service which offer tracking for customer convenience. All orders will be processed within 1 business day. If items are in stock they will be dispatched within 2 business days (subject to funds clearing). If they are not in stock an estimated date of dispatch will be provided. For bulky items we will use a courier service being more cost effective and will include insurance to the value of the item(s) being delivered.
Some products will be ordered from our suppliers upon receiving your orders - this will usually be noted on the product listing. Dispatch of these products to us may vary depending on the supplier but should take between 10-14 business days and then we can dispatch to the customer. You will be notified if circumstances change and your order is affected.
Delivery to you from our premises is subject to the transport company's delivery schedules and their delivery policies. My Posh Box can not be held responsible for any delays in delivery, loss or damage once orders have left our Sydney premises and have been marked as shipped. In cases where we have organised drop shipping directly from the supplier to you (therefore bypassing My Posh Box) we can not be held repsonsible for any damage, loss or incomplete orders as they are not packed by us nor dispatched by us. In the event of something going wrong we will be happy to assist in making it right for all parties involved.
Customers will always be notified by email when their orders are ready for dispatch.
From time to time My Posh Box may offer free delivery for limited periods.
** International destinations we ship to: Canada, Fiji, UK, Hong Kong, Indonesia, India, Japan, Malaysia, Norfolk Island, New Zealand, Philippines, Singapore, Thailand, USA and Vietnam.

Privacy & Security
Please read Privacy and Security.

Returns, Refunds & Exchanges
My Posh Box will accept returns within fourteen (14) business days of the customer receiving them as long as the purchased items are unused, undamaged, are in the original packaging including all tags and proof of original purchase is provided.
An exchange will be offered on full priced items that satisfy our returns policy. If an exchange is not acceptable or possible at the time of the items being returned to My Posh Box, an exchange credit voucher will be offered to the customer to the value of the returned item(s).
A refund will only be given for faulty items (unless caused by the customer), items are not as described or they are different to what the customer ordered. All refunds are processed against the original payment which would be either in cash (in-store purchase), credit card or Paypal. My Posh Box can not deposit refunds into a bank account.
There is no exchange or refund on sale or discounted items unless they are faulty and shipping costs are not refundable.

Ordering and Paying
Ordering on the My Posh Box website is secure, quick and easy. A customer can either register a new account or check out as a guest.
When you register you create an account with your email and personal password and your address which is stored in your account which you manage. On return visits to the My Posh Box website you only require your email address and password to login to your account.
When you check out as a guest any information that you input is not stored and has to be re-input if you purchase from the My Posh Box website again.
Ordering is as simple as adding the items you wish to purchase to your cart by clicking on the 'add to cart' button or transferring them to your shopping cart from your wish list.
When you are ready to checkout you can click on Pay with Paypal (express) or 'Proceed to Checkout'.
If you 'Pay with Paypal' it will take you straight through to the Paypal website (for merchant Romantic Reflections Pty Ltd)  to complete your order and payment.
If you 'Proceed to Checkout':
  • - Click on the 'Proceed to Checkout' button at the top of the Shopping Cart page.
  • - This will take you to the address page where you input your billing address and then your shipping address (for registered customers this information is stored for future reference under your account profile) and click on 'Continue'.
  • - This will take you to the shipping information where you select your Shipping Method ie, in store pick up or delivery within Australia or outside of Australia (and the associated costs of each) and select gift options if it is applicable and then click on 'Continue'.
  • - This will take you to the Payment Information page where you select how you would like to pay (direct deposit, credit card or Paypal) and click 'Continue'.
  • - This will take you to the Order Review page where you review your order for any changes and click on 'Place Order' which will submit the final order.
  • - Then depending on the payment option you have selected it will give you the account details if you wish to pay by direct deposit, take you into  the credit card payment gateway so you can input your credit card details to pay by credit card or into Paypal to make your payment (neither of these systems stores credit card information).
  • - When you have finished paying you can select to return to the My Posh Box website to continue browsing/shopping or log out.
When a customer submits an order they will receive an email confirmation of their order. My Posh Box administration will also receive a copy of this order. This action will initiate the processing of this order by My Posh Box. Please also refer to Shipping & Delivery.

Payment, Pricing & Promotions
All payments and pricing are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST). International orders and postage and shipping costs do not incur a GST charge.
My Posh Box accepts credit card payments from VISA, Mastercard and American Express as well as Paypal and Paypal Express payments and payments using Afterpay and direct deposit payments directly into our bank account. NB: the merchant name on our credit card gateway and Paypal payment site is Romantic Reflections Pty Ltd.
My Posh Box offers Afterpay. Select it as your payment method on checkout and you create an account through the link provided (if you do not already have one). Use your credit or debit card for payments and Afterpay will organise 4 interest free instalments to be made using the details you have provided to them, every fortnight. Your items are available as soon as you submit your online order.
Afterpay
Occassionally My Posh Box may offer discounts, sales and promotional offers which are exclusive of any other offers at that time.

FAQ's
Are all Items in stock?

**Most items displayed on the website are in stock. If an item is out of stock it will display as out of stock. A customer can sign up to be alerted when a product comes back into stock through the link on the product's page.

**Some products have to be ordered from our suppliers as we do not always have the stock - this is noted on the product page.

If there is a particular size or fragrance of a product that we do not have listed please email us on sales@myposhbox.com.au and we will endeavour to fulfil your request.

How do I search for Items?

Input the item that you are searching for into the 'quick search' box at the top right of the page and it will come up with a list of items that you can select from that contain that search term.

Alternatively you can use the menu at the top of the page by selecting a menu item and then filtering your results as required.

How do I order?

Please refer to Ordering.

What payment methods do you accept?

We accept direct deposit, VISA, Mastercard, American Express, Paypal and Paypal Express. NB: The merchant name of our credit card gateway and Paypal payment site is Romantic Reflections Pty Ltd. Six (6) week lay-by terms can be pre-arranged.

What are your lay-by terms?

We offer lay-by over a six (6) week period from the date you submit your order with a 25% deposit to be paid upfront. All lay-bys must be completed within 6 weeks of first placing your order. If a lay-by is not taken out within the 6 week period and you have been given sufficient notice by us through emails and phone calls we have the right to cancel the order and you will forfeit your deposit. Lay-bys are interest free.

Can I change/cancel my order after it is submitted?

Yes you can change or cancel your order after it is submitted but only before it is packed and marked as shipped. Please email us on sales@myposhbox.com.au referencing your order number.

Can I change the delivery address after my order is submitted?

Yes you can change the delivery address after your order is submitted but only before it is marked as shipped. Please email us on sales@myposhbox.com.au with the address details and reference your order number.

Do you ship to P.O. Boxes?

Yes we do deliver to P.O. Boxes but some courier companies do not. If this is the case you will be asked to provide a physical street address.

Do you ship internationally?

Yes we do ship internationally. Please refer to Shipping & Delivery for the destinations we ship to.

Do international orders attract GST?

No the Australian GST component will be deducted from your order at the checkout.

How can I work out what the equivalent amount is in my local currency?

All prices are displayed in AUD as are postage and payment costs. If you wish to convert it to your own currency you may use the xe.com currency converter to view it in your currency.

How much is postage and shipping?

Please refer to Shipping & Delivery.

How long does delivery take?

We use Australia Post or an approved couriers for our shipments and delivery of orders is subject to their schedules. Please refer to Shipping & Delivery.

Are there any products that you can not ship overseas?

Yes due to aviation restrictions we can not ship flammable goods such as perfumes, diffusers and room sprays.

Will my order attract additional import fees and customs duty and who pays it?

Each country has their own rules and regulations regarding the importation of goods so please check those before you place an order with us and it is being shipped outside of Australia. The recipient will be responsible for paying these additional charges.

Do I need to have products modified so they can be used in my country?

Electrical items such as lamps and lighting will be Australian issued so they may need to be adapted for use in your country. Please be aware of this before you purchase as you may incur additional costs to have it modified.

What are your business hours?

On-line ordering is always open unless the system is down for maintenance.

Boutique summer (1 October to 31 May) trading hours are Tuesday to Friday 9.30am - 5pm and Saturday 9.30am - 4pm

Boutique winter (1 June to 30 September) trading hours are Tuesday to Friday 10am - 5pm and Saturday 10am - 4pm

The boutique is closed every Sunday, Monday and all public holidays and for an extended period over January which will be advised. We may also extend our trading hours for a period leading up to Christmas, Valentine's Day, Easter, Mother's Day and during our twice a year sales.

If and when boutique trading hours change we will advise on our website and on our facebook and instagram pages

Telephone availability is as per the boutique opening times on + 61 2 90450937

Email contact is always available on enquiries@myposhbox.com.au. We will endeavour to respond to you within 1 business day of you contacting us.

Do you exchange or refund?

In most circumstances we will exchange an item or offer an exchange credit voucher to the same value if the requested item is not available. There are some circumstances for which we will refund. Please refer to Returns, Refunds & Exchanges.

Can I return a sale item?

There is no return on sale items unless they are deemed faulty. Please refer to Returns, Refunds & Exchanges.

Do you engage in social media?

Yes we do. We have a Facebook Page and an Instagram Page which we actively promote and encourage customer participation. They are there to be enjoyed by everyone so please always be mindful of the comments you make. All offensive, defamatory and threatening remarks will be deleted. We always prefer to address any issues or problems privately by phone contact or email.

Do you offer Gift Certificates?

Yes we do. They are available in any denomination and can be redeemed online or instore. They will be physically mailed to the recipient free of charge.


Updating Account Information
When you create an account on the My Posh box website (using your email address and your personal password) it is yours to manage and change as your circumstances change. You have access to your order history, shipping and billing addresses, any product reviews you have submitted, your wishlist, your newsletter subscriptions and your downloadable product history. If at any time you would like for your account to be deleted (hence deleting all history attached to that account) please contact us in writing with your request.
Your information is secure and will not be shared with any other parties or for any other reason other than what it was intended for. Please also refer to Privacy & Security.